At Siva Seed Co., we value our customers and strive to provide the best possible service and products. We understand that sometimes situations may arise where a refund is necessary. This policy outlines the terms and conditions for requesting a refund for product orders made through our platform.
1. Eligibility for Refund:
Refunds are only applicable for product orders made directly through our official website or authorized sales channels.
To be eligible for a refund, you must provide a valid proof of purchase, such as an order number or receipt.
2. Refund Period:
You may request a refund within 30 days from the date of purchase. After this period, we will not process any refund requests.
3. Valid Reasons for Refund: Refunds will be considered in the following circumstances:
Product Defects: If the product you received is damaged or defective, you are entitled to a refund.
Non-Delivery: If you have not received your order within the estimated delivery time, you may request a refund.
Cancellation: If you change your mind before the order is shipped, you can cancel your order and request a refund.
4. Non-Refundable Items:
Gift cards, downloadable software, or other digital products are non-refundable.
We do not offer refunds on products that have been used, opened, or damaged by the customer.
5. How to Request a Refund: To request a refund, please follow these steps: