Refund Policy & Acknowledgment

Siva Seed Co. Product Refund Policy

At Siva Seed Co., we value our customers and strive to provide the best possible service and products. We understand that sometimes situations may arise where a refund is necessary. This policy outlines the terms and conditions for requesting a refund for product orders made through our platform.

1. Eligibility for Refund:

• Refunds are only applicable for product orders made directly through our official website or authorized sales channels.
• To be eligible for a refund, you must provide a valid proof of purchase, such as an order number or receipt.

2. Refund Period:

• You may request a refund within 30 days from the date of purchase. After this period, we will not process any refund requests.

3. Valid Reasons for Refund: Refunds will be considered in the following circumstances:

• Product Defects: If the product you received is damaged or defective, you are entitled to a refund.
• Non-Delivery: If you have not received your order within the estimated delivery time, you may request a refund.
• Cancellation: If you change your mind before the order is shipped, you can cancel your order and request a refund.

4. Non-Refundable Items:

• Gift cards, downloadable software, or other digital products are non-refundable.
• We do not offer refunds on products that have been used, opened, or damaged by the customer.

5. How to Request a Refund: To request a refund, please follow these steps:

• Contact our customer support team at customer.support@sivaseedco.com within the 30-day refund period.
• Provide your order number, reason for the refund, and any supporting evidence (such as photos for damaged products).
• Our customer support team will review your request and respond within 3 business days.

6. Refund Process:

• If your refund request is approved, we will process the refund using the original payment method within 7 business days.
• Depending on your payment provider, it may take additional time for the funds to be reflected in your account.

7. Shipping Costs:

• Shipping costs are non-refundable, except in cases where we are responsible for the error (e.g., wrong product shipped).

8. Updates to the Policy:

• Siva Seed Co reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order with Siva Seed Co, you acknowledge that you have read, understood, and agreed to this refund policy.

If you have any questions or need further assistance, please don’t hesitate to contact our customer support team.